These Terms & Conditions (“Terms”) govern your use of the website and services operated by MISHAPA INDIA (“Company”, “we”, “our”, “us”). By accessing or purchasing from our website, you agree to comply with and be legally bound by these Terms.

If you do not agree, please do not use this website.

1. Business Information

Business Name: MISHAPA INDIA
Authorized Person: Milan Patel
Address: 26, Meldi Estate, Gota, Ahmedabad – 382481, Gujarat, India
Email: hello@mishapaindia.com
Phone/WhatsApp: +91 7698076280

2. Eligibility

By using our website, you confirm:

  • You are at least 18 years old OR using under supervision of a legal guardian
  • You are capable of entering a legally binding contract under Indian Contract Act, 1872
  • The information provided by you is accurate and complete

We reserve the right to refuse service to anyone at our sole discretion.

3. Account Responsibility

If you create an account:

  • You are responsible for maintaining confidentiality of login credentials
  • You accept responsibility for all activities under your account
  • You must notify us immediately of unauthorized use

We are not liable for losses caused due to your negligence in protecting login details.

4. Product Information & Accuracy

We strive to display product details accurately. However:

  • Colors may vary due to screen resolution
  • Size/weight may vary slightly (manufacturing tolerance)
  • Packaging may differ from images
  • Availability may change without notice

Such variations shall not be considered defects.

5. Pricing & Payment

Pricing

  • Prices are listed in INR (₹)
  • GST (if applicable) included unless mentioned
  • We may change prices without prior notice

Payment Methods

We accept payments via secure payment gateways including:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets (if available)

We do not store card details.

6. Order Acceptance & Cancellation

Your order is considered confirmed only after:

  1. Successful payment AND
  2. Dispatch confirmation

We reserve the right to cancel orders for:

  • Incorrect pricing
  • Suspected fraud
  • Payment failure
  • Product unavailable
  • Bulk/reseller abuse
  • Incorrect shipping address

Refunds for cancelled prepaid orders will be processed within 5–7 business days.

7. Shipping & Delivery

Delivery timelines are estimates only and not guaranteed.

We are not liable for delays caused by:

  • Courier partners
  • Weather conditions
  • Government restrictions
  • Festivals/strikes
  • Incorrect address provided by customer

Risk of product transfers to customer upon delivery.

8. Returns, Replacement & Refunds

Returns are governed by our Return & Refund Policy.

Important conditions:

  • Unboxing video may be required for damage claims
  • Claims after allowed period will not be accepted
  • Used items are not eligible
  • Shipping charges are non-refundable unless our mistake

Company decision after inspection shall be final.

9. User Conduct

You agree NOT to:

  • Use website for illegal activities
  • Post false reviews
  • Abuse customer support
  • Attempt hacking or fraud
  • Copy content or images
  • Place fake orders
  • Misuse COD orders (if available)

Violation may lead to permanent ban and legal action.

10. Intellectual Property Rights

All content including:

  • Logo
  • Product images
  • Graphics
  • Text
  • Website design

are property of MISHAPA INDIA and protected under Copyright Act, 1957.

Unauthorized copying, reselling, or reproduction is strictly prohibited.