Privacy Policy
MISHAPA INDIA (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, process, share and safeguard your information when you visit our website, place an order, contact us, or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Business Information
Business Name: MISHAPA INDIA
Owner/Authorized Person: Milan Patel
Registered Address: 26, Meldi Estate, Gota, Ahmedabad – 382481, Gujarat, India
Email: hello@mishapaindia.com
Phone / WhatsApp: +91 7698076280
2. Scope of This Policy
This Privacy Policy applies to:
- Visitors of our website
- Customers purchasing products
- Users contacting via WhatsApp, phone, forms, or email
- Marketing subscribers
- Anyone interacting with our digital platforms
This policy covers online interactions only and does not apply to offline third-party services not controlled by us.
3. Information We Collect
We collect information in three ways:
A. Information You Provide Directly
When you:
- Create an account
- Place an order
- Contact us
- Subscribe to newsletter
- Fill a form
- Send WhatsApp messages
We may collect:
Identity Data
- Full Name
- Username
Contact Data
- Phone number
- Email address
- Shipping & billing address
- City, State, PIN Code
Order Data
- Product details
- Order history
- Preferences
Communication Data
- Messages, chats, emails, call records
- Feedback & reviews
B. Payment Information
We do NOT store your debit/credit card details.
Payments are securely processed via RBI-approved payment gateways.
We may receive limited information such as:
- Transaction ID
- Payment status
- Payment method type (UPI/Card/Netbanking)
C. Automatically Collected Information
When you browse our website, we automatically collect:
- IP Address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on website
- Click behavior
- Referral source
- Approximate location (city/country)
This data helps improve security and performance.
4. Cookies & Tracking Technologies
We use cookies and similar technologies for:
- Login session management
- Cart storage
- Website analytics
- Personalised experience
- Advertisement measurement
You may disable cookies from browser settings, but some features may not function properly.
5. How We Use Your Information
We use your personal data for lawful business purposes:
Order Processing
- Confirm orders
- Deliver products
- Provide invoice
- Update order status
Customer Support
- Respond to queries
- Resolve complaints
- Process returns & refunds
Communication
- Transaction updates
- Delivery notifications
- Account alerts
Marketing (With Consent)
- Offers & discounts
- New product updates
- Promotional campaigns
You can opt-out anytime.
Security & Fraud Prevention
- Detect suspicious transactions
- Prevent abuse
- Protect customers
Legal Compliance
- Tax invoicing
- Regulatory requirements
- Dispute handling
6. Legal Basis for Processing
We process personal data based on:
- Your consent
- Contractual necessity (order fulfilment)
- Legal obligation (tax laws)
- Legitimate business interest (security & service improvement)
7. Sharing of Information
We never sell your personal data.
We share information only with trusted third parties:
Service Providers
- Courier & logistics partners
- Payment gateways
- SMS / Email service providers
- Website hosting providers
Legal Authorities
We may disclose data if required by:
- Law enforcement
- Court orders
- Government authorities
8. Data Storage & Retention
We retain your personal data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Orders & invoices | 8 years (tax compliance) |
| Support communication | 24 months |
| Account data | Until deletion request |
| Marketing data | Until unsubscribe |
After expiry, data is securely deleted or anonymized.
9. Data Security
We implement industry-standard protections:
- SSL encrypted website
- Secure hosting environment
- Restricted staff access
- Firewall protection
- Malware monitoring
However, no internet transmission is 100% secure.
10. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Opt-out of marketing
- Request data portability (where applicable)
To exercise rights contact: hello@mishapaindia.com